Back Office Integration

What is it?

A back office is a part of most companies where tasks dedicated to running the company itself take place. Although the operations of a back office are usually not given a lot of consideration, they are a major contributor to a business

Normally an automated set of processes run by a piece of software on your computer, a back-office system, will:

           Record all sales transactions

           Record all purchases

           Update inventory records accordingly

           Generate all appropriate paperwork - i.e. invoices and receipts

 

Back office systems can also carry shipping information and can produce reports that are invaluable for monitoring business performance and predicting future trends

 

 

 

 

 

Fully Integrated Systems

In practical terms, integration means connecting your online e-commerce system with your back-office accounts and database systems. This means that whenever a customer places an order online, your web store and back office deal with the sale as one.

The online system accepts the order and then relays all this information back to the customer, while the back office records the transaction, adjusts inventory levels, generates an invoice and fulfils the order.

The benefits of complete software integration include:

           Customer Service is greatly improved.

           Response Times are reduced.

           Enhanced Capacity through increased automation allows you to deal with larger volumes of business.

           Reduced Costs in the medium and long term

           Improved Accuracy with your web store and back-office accessing the same data the chances of errors are greatly reduced

Please This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss how we can help improve your company's efficiency.

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